Frequently Asked Questions (FAQ’s)
Here are some of the frequently asked questions we get asked most often about hosting a Toronto Harbour boat cruise with Empress of Canada..
If you don’t see what you’re looking for feel free to contact us at info@empressofcanada.com or 416-260-5665.
General Information
How many guests can the boat hold?
The Empress of Canada can accommodate up to 489 passengers, depending on the setup of your specific event.
How long are the cruises?
Charters are typically 4 hours on weekdays and 5 hours on weekends. Boarding begins at the scheduled start time, with a recommendation to arrive 20 minutes before departure.
What times are available?
Both daytime and evening departures are offered.
Is there a minimum number of guests?
Yes, we require a minimum of 75–100 guests, depending on the cruise package. (Charters on this vessel are designed for groups of 101 guests or more.)
How far in advance should I book?
We recommend booking several months ahead – especially for weekends and summer dates.
Pricing & Payment
How is pricing structured?
Charters are billed hourly with a 4-hour minimum on weekdays and a 5-hour minimum on weekends. Catering, bar service, and entertainment are additional.
Is a deposit required?
Yes, a non-refundable deposit of $3,000. secures your date. The remaining balance is due 30 days before your cruise.
Are gratuities and service fees included?
Please note that all beverages are subject to an 18% service gratuity.
Food & Beverages
Can we bring our own food or drinks?
Due to licensing regulations, all bar service must be provided by our onboard team.
You may bring your own food, but a service fee applies for catering setup and assistance when bringing your own food aboard the Empress of Canada. Alternatively, we offer comprehensive onboard catering services.
What catering options are available?
We offer buffets, hors d’oeuvres, and customized menus.
Do you offer bar packages?
Yes – choose from cash bar, open bar, or consumption-based packages.
Entertainment & Setup
Can we bring our own DJ or live band?
Absolutely. We only permit DJs and DJ equipment on the Empress of Canada, which is equipped with a standard sound system with an XLR input. Alternatively, we can recommend professional entertainment partners.
Is there a sound system onboard?
Yes, our vessels are equipped with professional sound and AV systems.
Can we decorate the boat?
Yes, decorations are welcome, with some restrictions (no open flames, confetti, or items that could damage the vessel). Please note that there is a fee for early access if you plan to do your own decorating.
Safety & Accessibility
Is the boat licensed and safe?
Yes. Our vessel meets Coast Guard requirements and is inspected annually, and is staffed by licensed crew. We are fully insured and Transport Canada-licensed.
Is the boat wheelchair accessible?
The Empress of Canada is not accessible in the same terms as a land based venue because it is a ship.
We certainly try to accommodate everyone with special needs however we do have limitations. Please confirm your specific needs when booking.
What happens in bad weather?
Cruises sail rain or shine, with both indoor and outdoor decks available. Only extreme weather may affect sailing.
Logistics
Where does the boat depart from?
The boarding dock address will be provided upon booking, typically at 12 Polson St., Toronto for Empress of Canada Charters.
When should guests arrive?
We recommend arriving 20 minutes prior to departure to allow time for the crew’s safety briefing. Boarding begins promptly at the scheduled start time.
Is parking available?
Yes, convenient public parking is located nearby at most docks for your cruise.
Hosting your event on the water is a one-of-a-kind experience. Our team is here to make it seamless, safe, and unforgettable.